❓ Frequently Asked Questions
111fb FAQ Page
From account verification to bonuses and payments — find detailed answers to all your questions here.
Welcome to 111fb. On this FAQ page, we have answered the questions our players ask most often. Account verification, depositing via bKash or Nagad, fast withdrawals, slot game rules, and welcome bonus terms — everything is explained in plain, easy-to-understand language. If you cannot find an answer, contact us via our 24/7 live chat or email.
Account Verification
All documents you submit to 111fb are protected with SSL encryption. Only authorized staff can access them when necessary. Your personal information is never shared with third parties. We follow a fair play and privacy policy.
Verification is usually requested before your first withdrawal or if any unusual activity is noticed on your account. For large deposit or withdrawal amounts, our security team may also need to confirm your identity. This is done to protect your account.
A National ID (NID), passport, or birth registration certificate are accepted. A utility bill or bank statement may be required for address verification. Documents must be clear, readable, and not expired.
Verification protects your account from unauthorized access and helps prevent fraud. It ensures that only you can withdraw your winnings. 111fb prioritizes confirming the identity of every user as part of maintaining a secure platform.
If verification is rejected, you will usually be informed of the reason via email or live chat. You can reapply by submitting clearer or updated documents. Our support team is available 24/7 to help you resolve the issue — contact us via live chat or at [email protected].
Deposit Questions
Log in to 111fb, go to the Cashier section, and select "Deposit". Choose bKash as your payment method, enter the amount, and follow the instructions shown. The minimum deposit amount is ৳500. Your balance is credited within a few minutes of a successful payment.
111fb does not charge any extra fees on deposits. However, mobile banking services such as bKash or Nagad may apply their own transaction fees — this depends on the terms of the respective service. Check those charges before depositing to get the maximum casino balance.
First, wait a few minutes, as network delays can sometimes cause a short delay. If more than 15 minutes have passed, contact us via live chat or at [email protected] with a screenshot of your payment or the transaction ID. Our team will resolve the issue quickly.
Yes, Nagad is one of the approved payment methods at 111fb. Just like bKash, go to the Cashier, select Nagad, and follow the instructions. The minimum deposit is ৳500 and your balance is credited automatically after a successful payment. Deposits via Rocket or bank transfer are also available.
Withdrawals
Yes, 111fb offers withdrawals 24 hours a day, 7 days a week. Whether it is night or a holiday, you can submit a withdrawal request at any time. Requests are typically processed within 10 to 45 minutes.
After a withdrawal request is approved, the money usually arrives in your bKash, Nagad, Rocket, or bank account within 10 to 45 minutes. The minimum withdrawal amount is ৳800. If there is a delay, let us know via live chat.
A "Pending" status means your request has reached our team and is being processed. It is usually completed within 10 to 45 minutes. If it takes longer, there may be a pending account verification or another issue — please let us know via live chat or email.
Yes, but winnings earned from a bonus become withdrawable only after the wagering requirement for that bonus has been met. For example, a ৳1,500 bonus with a 10x wagering requirement means you need to place a total of ৳15,000 in bets on that bonus. Once the requirement is met, you can withdraw using the usual withdrawal method.
Slot Questions
Volatility is a measure of how often and how much a slot game pays out. High-volatility games offer the chance of bigger wins but pay out less frequently. Low-volatility games pay out smaller amounts but more often. Choose based on your playing style and budget.
In progressive jackpot slots, a small portion of every bet is added to a shared prize pool. The more people play, the larger the pool grows. The jackpot can be won through a specific combination or in a bonus round. After the jackpot is won, the pool resets and starts building again.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns to players over the long term. It is based on overall averages and is not a guarantee for any single session. Generally, games with a higher RTP are considered more favorable over the long run.
Many slot games have a demo or free-play mode where you can learn the game using virtual credits without any risk. You can see which games on 111fb offer demo mode in the game lobby. Winnings in demo mode cannot be withdrawn.
Free spins are extra reel spins at no cost within a game, usually triggered by scatter symbols or during a special bonus round. Some games also activate multipliers during a free spin round. It is a built-in game feature that gives you extra winning opportunities without additional investment.
Bonus Terms
At 111fb, wagering is calculated only on the bonus amount, not on the deposit amount. For example, a ৳1,500 bonus with a 10x wagering requirement means you need to place a total of ৳15,000 in bets. Once this requirement is met, winnings earned from the bonus become withdrawable.
When you log in to 111fb for the first time and deposit a minimum of ৳500, a 150% welcome bonus is automatically added, up to a maximum of ৳10,000. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus, making your total balance ৳2,500. No separate steps are needed to claim the bonus.
Yes, in many cases there is an option to cancel an active bonus from your account. However, cancelling a bonus will also void all winnings earned from that bonus. For any questions about cancelling a bonus, contact us via live chat or at [email protected].
Most slot games generally count in full toward the wagering requirement. Live casino and certain special games may count partially or may be excluded entirely. It is best to check the list of eligible games in the bonus terms and conditions before accepting a bonus.
Yes, every bonus has an expiry period, and if the wagering requirement is not met within the set time, the bonus may be automatically removed. After accepting a bonus, read the terms and conditions right away and try to complete the wagering within the given time.
Still have questions?
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